This section contains information that will provide you with immediate answers to frequently asked questions.

BROWSERS

What are the system requirements to view and use Fanball.com? •We recommend that your computer has at least a 350 MHz processor and 128 MB RAM. A monitor with a minimum resolution of 800 x 600 and colors set at High (16 Bit) or True (24 Bit).

We recommend the following browsers in the order listed:
WINDOWS
1. Firefox
2. Netscape 8 (mozilla render engine)
3. Netscape 8 (IE render engine)
4. IE 6.0

Mac OS X
1. Firefox
2. Safari
3. Netscape 8

Mac OS 9.x (limiited support)
1. Opera
2. iCab 3.0

Any other operating systems/browsers are not supported.

Some areas of the website require Macromedia Flash Player and Adobe Acrobat Reader.
What settings does my browser need to view Fanball.com? •To use our site and play the games, you must have cookies and javascript enabled. If you do not know how to enable cookies or JavaScript, please contact support.
For Internet Explorer we recommend using the security and privacy setting of "Medium" or less found under the Internet Options toolbar option.
For Netscape 7.2, we recommend the default settings. You can change your settings under "Preferences" found under the Edit toolbar option.
Why am I getting booted out as I'm logging in? •The most common cause may be attributed to one of the following:
It's possible your browser has cached the Login page.
If you're using Netscape, try holding down the Shift key while clicking Reload .
If you're using Internet Explorer, click Refresh on your browser.

You may have Cookies and Javascript turned off. Please check your browser preferences.

If you are accessing the site through a portal (AOL, Hotmail, MSN, Juno, NetZero, Yahoo, etc.), those portals frequently delete cookies that they can not read. We recommend that you access the site from an empty browser window outside of those realms.
Why do I keep getting sent back to the login or purchase page? •Firewall security software may cause your browser to keep jumping to the Login page. If you are using Norton Internet Security (NIS) software, you need to turn off protection to get full access to Fanball.

You may have Cookies and Javascript turned off. Please check your browser preferences.

If you are accessing the site through a portal (AOL, Hotmail, MSN, Juno, NetZero, Yahoo, etc.), those portals frequently delete or block cookies that are not their own. We recommend that you access the site from an empty browser window outside of those realms.
My printer cuts off the right side of the page. •Most pages have a button on the bottom that will produce a printer friendly page. If the page you are on does not have this, we suggest highlighting the area you want to print and then:
Click on FILE at the top of your browser, then scroll down to PRINT... , then choose SELECTION and then click PRINT.

This will allow only the info you selected to be printed.
I bookmarked to a page on your site and now it doesn't work. Why? •The page you bookmarked may have moved. Our site is always growing and improving.
That means that while we work very hard to maintain consistency in the basic structure, there are times when the address to a particular page must change.
Also, some pages are seasonally driven and might change or be removed when the season ends.
Fanball.com is organized into sections. We recommend that you bookmark as high up in the desired section's hierarchy as you can. This will help insure that your bookmark always works.
Your site doesn't work on MSNTV/WebTV. Why? •Due to the older web standards that the TV systems are using, many of our features and layouts are not understood by them. We recommend using a desktop or laptop computer to experience Fanball.com at it's fullest.

EMAIL

How can I start/stop getting emails from Fanball? •There are 3 types of emails that Fanball occasionally send out to its users.
Football NewsBreakers, Fanball Newsletter, and Opt-In Promotional emails.
You can start/stop the delivery of these by logging in and clicking on MY PROFILE at the top of the menu on the right.

If you play any of our games or purchase our products, you may also be contacted with special information or offers related to that game or product. These emails cannot be turned off.
What if I've changed my email address? •If your email account has changed and you have forgotten your password, click on the “Contact A Support Representative” in the Customer Service Links area at the top of this page. When emailing us, please type your OLD email address in the Subject field. Once you have received your login information, use it when following these steps: Log into Fanball.com with your user name and password. Click the MY PROFILE button near the top page. This brings you to the User Information page where you can edit your email information. (You will need to put in the password information as well to get it to save. If you want to keep your same password just type it into the Old and New Password text boxes.) When you're finished, just click the Update Information button and you're done!
I can’t update my email address, because it says my email address is “already in the system.” Why? •Fanball only allows an email address to be associated with one account. The email address you are attempting to switch to is already being used by another account. If you believe this is incorrect please contact support.
Why am I not receiving emails from Fanball? •You may not be getting emails from Fanball (ie: NewsBreakers, Exit42 & Football Commissioner leagues, and support), due to your ISP blocking these emails.

You will need to contact your ISP and let them know that you do want these emails.

PURCHASES

When can I access my online subscription? •If you pay with a credit card or PayPal access is almost immediate. You will need to log out and log back in for your browser to recognize your purchase.

If you purchase with a check or money order, your access will not begin until payment is received by us. You will receive an email notification upon receipt.
Why was my transaction denied? What happens now? •You were where not charged by our system because of invalid information, this could be one of many things.
Possible reasons for a denied status: Wrong Account number, wrong expiration date, billing address does not match what the credit card company has on file, wrong credit verification number

When a card is entered on our system we send a request to the credit card company, the credit card company says that you have the funds and charges your account and sends us information to verify. Your information that you entered did not match what the credit card company had on file so we denied the transaction.

Your transaction on your credit card is pending, waiting for us to collect the funds. Since we denied the transaction the funds will not be collected and the transaction will void its self.

Thus you were only charged once. After the pending status ends, the transaction will be voided. This takes 3-10 business days depending on the bank.
What methods of payment can I use? •You can use a credit card, PayPal, or a check.

*Note: All checks must be sent through the mail. Online checks and checks by phone are not available.
How do I request a refund? •First read our REFUND POLICY to be sure your purchase is refundable. If it is in fact refundable, then you need to request a refund from SUPPORT. To do this click on the “Contact A Support Representative” in the Customer Service Links area at the top of this page. In the email that you send to support, be sure to include the following: - The name of the item - The date of purchase - Reason for the refund request

REWARDS

What are Rewards Points? •Whenever you participate in Fanball's free games, leagues, and contests, you automatically earn Fanball Rewards Points. The better you do, the more points you get.
How much does it cost? •It costs nothing to participate in the Fanball Rewards program. In some circumstances, winning bidders will need to pay shipping and/or handling fees for prizes.
Where do I go to bid on items? •Just click on Rewards at the top of the page. If you are not logged-in as a Fanball user, you will be asked to do so.
How can I tell how many Rewards Points I have earned? •Just click on Rewards at the top of the page. If you are not logged-in as a Fanball user, you will be asked to do so. Your points are also viewable on the Fanball home page under your handle in the My Fanball section.
How do I retract a bid? •You cannot retract a winning bid. If you have submitted a bid that is in excess of the current bid, you can lower your bid down to the current bid amount.
What do I do if I've won an auction? •Email notification will be sent to the winners email address associated with the user account immediately following the close of the auction.
This is why having your information updated regularly is so important.
The email will explain what you need to do to receive your prize and service.
If you want to verify or change your email address, click on My Profile.

USER INFO

I forgot my Username and/or Password. What now? • Click on the “Contact A Support Representative” in the Customer Service Links area at the top of this page. On the Customer Service Form select "General" for the subject. Then in the provided text box include a detailed description of the assistance you require, along with any error messages you may have received.
Can I have more than one account? •No. Fanball allows only one account per person.
If you have forgotten your account information, do not register again. Contact support and they can lookup your account information for you.
Can I access my account from a different computer? •Your account and personalized settings can be accessed from any computer by signing in using your ID and password.
Note:
If more than one person has a Fanball.com account on the same computer, it is necessary to sign in each time to ensure you access your account and your preferences rather than the other person's account.
Can two people have an account on one computer? •The same computer can be used by more than one person. However, make sure you log in each time with your Fanball.com ID to ensure you access your account and your preferences rather than the other person's account.
Can I change my Fanball.com ID? •Your Fanball.com ID is unique and holds information like your subscription information, point history, merchandise redemption history and other activity which prevents us from changing it. You can, however, update your account information including your registered email address.
How often should I change my password? •It's best to change your password at least once a year, more often if you use a common word.
Your password should be at least 6 characters long and contain letters and numbers.
How do I change my password? •Log into Fanball.com with your user name and password.
Click the MY PROFILE button near the top of the page. This brings you to the User Information page where you can change your password.
When you're finished, just click the Update My Information button and you're done!
How do I change my email address? •You can change your email address by logging into your Fanball account and clicking on "My Profile" at the top of the page. Enter your new email address and click "Update Information". (Note: You will need to enter information into all the text boxes even if it is the same information as before. Ex. If you want to change your email but not your password you will type in your new email and then type in your current password into both the Old and New Password text boxes.)

If your email account has changed and you have forgotten your password, use the Support Form to send a change request to us. Please send your OLD email and NEW email addresses. We'll make the change for you and send your username and password to your new email address.
Why is accurate information important? •Keeping your information current is the best way to ensure you don't miss out on "the latest" in the world of fantasy sports. Correct contact information is also important for notification of our contest winners as well as ensuring any merchandise you redeem through our Rewards program is shipped to the correct address.
How do I delete my account? •If for any reason you wish to be removed from Fanball.com's user database, send an email to the following address removeme@fanball.com, with the word 'remove' in the subject line. The email must originate from the email address that matches your Fanball.com user account. Once an account has been deleted all of your user info is removed from our database and the handle associated with your account is no longer available.
If you wish to simply deactivate your account, use the request assistance tab at the top of this page, and send an email requesting that your account be deactivated. The advantage here is that your account info will stay on our database and if you wish to reactivate your account down the road you can.
Does it cost anything to become a Fanball-registered member? •No, it is free to register.